Effective Date: January 1, 2025
1. Introduction
SRA Roofing & Gutters ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone number, address)
- Property information for roofing and gutter services
- Insurance information when applicable
- Payment information for services rendered
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Device information and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide roofing and gutter services
- Communicate with you about our services
- Process payments and manage accounts
- Improve our website and services
- Send marketing communications (with your consent)
- Send SMS/text messages for marketing and promotional purposes (with your explicit opt-in consent)
- Comply with legal obligations
- Protect our business and prevent fraud
3.5. SMS/Text Messaging
If you opt in to receive Marketing/Promotional text messages from SRA Roofing & Gutters:
- We will use your phone number solely for the purpose of sending you text messages related to our services, promotions, and updates.
- Consent is not a condition of any purchase. Subscribing to text messages is optional and not required.
- Message and data rates may apply. Message frequency varies.
- You can opt out at any time by replying STOP to any message.
- For help, reply HELP to any message.
- We do not sell, rent, or share your phone number with third parties for their marketing purposes.
- Your phone number will be stored securely and used only as described in this Privacy Policy.
For questions about our SMS program, please contact us using the information provided in the Contact Information section below.
4. Information Sharing and Disclosure
We may share your information with:
- Service providers and contractors who assist in our operations
- Insurance companies when processing claims
- Legal authorities when required by law
- Business partners for joint services (with your consent)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights and Choices
You have the right to:
- Access and update your personal information
- Request deletion of your personal information
- Opt-out of marketing communications
- Request information about how we use your data
- File a complaint with relevant authorities
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date.
11. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us: